![]() ![]() All to often these days you are forced to speak to a computer voice for customer service and when you do actually speak to a person they are rude, impersonal and do not want to accept responsibility for problems that arise. Everyone that I dealt with at Plum-Air, Inc., was very kind and helpful. I'm glad to see that your company stands by its products and conducts business in a professional and courteous manner. Please recognize the service technician for his excellent customer service skills and dedication. Every time the service technician came out he was very polite and personable. He had to return two more time to remedy more problems. ![]() Unfortunately, that was only the beginning. In short order he found the problem and had my system up and running again. I was surprised at how soon he arrived at my house to investigate the problem. My service call was returned promptly by your service technician, and even though I got him out of bed early on a holiday weekend, he was polite and professional. My air conditioning was blowing hot air, so I had to make an emergency call. The first incident occurred over a very hot and humid Memorial Day weekend. I would like to thank the staff at Plum-Air, Inc., especially the service technician and the office staff for the exceptional service during recent problems with my air conditioning system. ![]()
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